General questions
Is my device compatible with Tap Out?
Phones: Tap Out currently works with iPhones running iOS 16.2 or later, and with Android phones running version 12.0 or later. ⚠️ Tap Out is not c...
Can I block websites?
Yes, you can block specific websites for both iOS and Android. Go to iPhone or Android support to see how that works.
Can multiple phones use a single Tap Out Point?
Yes! You can use a single Tap Out Point with as many devices as you want, as long as the Tap Out app is installed on that phone. Similarly, a single p...
What are urgent access tokens and how can I use and reset them?
Urgent Access Tokens give you an emergency entry to your apps and websites if you need them. You get 3, helping you if you lose your Tap Out Point or ...
Order questions
Shipping or delivery issues
This unfortunately does happen sometimes. Shipping parties like PostNL will automatically point to us, but in almost every case we have experienced th...
Starting a return
If you are not fully satisfied with your Tap Out, you can return it within 30 days after receival by shipping it back to us. Once we've received your ...
How can I get an invoice of my order?
You can download the invoice by going to your order Go to your order confirmation email and press 'View your order' You will see a 'Download Invoice' ...
iPhone support
How to set up automations to Tap Out automatically
You can set up shortcuts to automatically Tap Out under certain conditions. For example, you can Tap Out automatically when you: Arrive at or leave a ...
Automatic timer: The app timer does not automatically tap me out again
In some cases, older iOS17 an iOS18 versions do not respond to the 'Take a Break' feature. To fix this, please update your iPhone to the latest public...
My scanner is not showing up when I want to Tap In
This is a rare issue when an NFC session remains open in the background, that can be fixed with a hard reboot. On most modern iPhones (8, X, 11, 12, 1...
Why are my apps not blocking as expected?
Option 1: Check if you have enabled screentime access for Tap Out . Go to Settings > Screentime > toggle Tap Out to ON. Option 2: Check if you h...
How do I block specific websites on my browsers?
You can block specific websites in the Tap Out app by adjusting your mode. When you block an app, the website of this app is automatically blocked as ...
Android support
How do I block specific websites, and with which browsers?
When you select your apps to block within a mode, you can navigate to Websites on the top of the page of the app selection page. You can add or remove...
The app timer does not automatically block my apps
The timer functionality requires that you have enabled notifications for Tap Out. You can allow notifications through settings: Go to Settings > Apps ...
My apps are not being blocked or permissions are turned off
Tap Out needs multiple system permissions to reliably block distracting apps and websites. In recent years however, Android phone brands have started ...
My phone is not or poorly responding to my Tap Out Point (NFC)
- If your phone doesn’t react when you tap your Tap Out Point , the cause is almost always related to your phone’s NFC hardware, settings, or antenn...
Why do I see "Empty tag" when I tap my Tap Out?
If you tap your Tap Out without seeing "Ready to Scan" on your Tap Out app screen, you'll see Android’s default NFC tag reader activity. In order to s...
What browsers are supported for website blocking on Android?
Tap Out’s website blocking on Android works on most major browsers, including: Chrome Opera Firefox DuckDuckGo Microsoft Edge Samsung Browser However,...
The Tap Out shield pops up continuously, or when I press my app search bar.
To resolve this continuous popping up of the Tap Out block screen instantly, make sure you are not blocking apps needed for your launcher or search ba...
The screen of my phone turns blank when I tap my Tap Out
Likely, you're using a flip or fold phone which responds to the magnet in the Tap Out. The magnet makes it seem like your screen is being closed. If t...